Shop Policy
Privacy Policy
We respect your privacy. Any personal information you provide will only be used to process your order and will never be shared with third parties, except where required for delivery or legal purposes.
Exchange & Returns
As each item is hand-customised to order, we do not accept returns, exchanges, or refunds. Please check sizes and styles carefully before placing your order. If you need assistance, contact us prior to purchasing.
Order changes can only be made within 24 hours on full-price items.
Terms & Conditions
By placing an order with Crystalella, you agree to our terms of sale. All shoes are sourced from authorized retailers and are 100% authentic. Customization begins once your order is confirmed, and cancellations are not accepted. Strictly no returns, exchanges, or refunds.
Customs & Import Taxes
Buyers are responsible for any customs duties, import taxes, or fees that may apply in their country. Crystalella is not responsible for delays caused by customs.